FAQ's

  • Q: expand

    Worth will send an email to the email address provided regarding the status of your order, including notification when your order is received and inventory allocation is confirmed and when item(s) ship. You may also request information by emailing our Sales Support staff at salessupport@worthltd.com. Please reference the order confirmation number received after placing your order.

  • Q: expand

    Applicable sales tax will be automatically included and applied to all orders in accordance with individual state and local jurisdiction regulations. Sales tax calculations are estimates and are based on the shipping address entered on the order. Exact charges will be calculated automatically after your order is shipped.

  • Q: expand

    For security purposes, worthnewyork.com and wbyworth.com do not store your credit card information. We make entering your credit card information fast and easy at checkout. This is secured information and cannot be accessed by anyone. For more information, see our Privacy Policy. For added security, your billing address at worthnewyork.com or wbyworth.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different even if the issuing bank has approved the authorization. Your credit card will not be charged until your order ships. If you are using a debit or check card for payment, please be aware that the funds may be immediately deducted from your account.

  • Q: expand

    We do not offer price adjustments. While we use reasonable efforts to provide accurate prices on our website, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we were unable to contact you with the information provided, we reserve the right to cancel the order.

  • Q: expand

    You may cancel any order entered from our website as long as the order status is "open” or “in process." If order status is "shipped” or “invoiced,” it cannot be cancelled. To determine your order status, please go to the Order Status & History section and click on Track Your Order. To cancel your order, please contact our Sales Support team by telephone 317-581-7370 or email salessupport@worthltd.com. Please have your order and item information ready.